Alternatively you can use an optical cable to connect your audio receiver to the TV; Ensure that your TV firmware is up to date . Hi is anyone having trouble with audio intermitent cutout on Telus tv Then after another 25 minutes the audio goes out again. Most often on recordings. This latest standard HDCP 2.2 was enforced as a result of content producers’ demands to protect their content. This can be repeated any time of the day. For me it happens to start sounded garbled or sometimes no sound at all. If it doesn't give you the information you need, Very annoying when it happens frequently. NFtoBC ‎03-21-2018 06:33 PM. COVID-19: Updates affecting customer service, roaming, data overages, and store closures . Experiencing a problem with your TELUS product or service?

Repeated reboots of PVR does not resolve issue. Specifically, look for the If the TV is HDCP compliant it should have the following types of HDCP compliant connections:Go to your TV manufacturer’s website and check if your Smart TV is on the most recent firmware as some of these connection issues are known to TV manufacturers and are resolved over time through firmware updates.High-bandwidth Digital Content Protection (HDCP) is a form of digital copy protection that prevents copying of digital audio and video content as it travels across connections. Here is my problem: After about 25 minutes when I am watching live TV (same channel) the audio warbles then cuts out completely.

The one downstairs works fine. This set-up has been good but we still expereince very occasional (perhaps a couple an hour) drop-outs on the video and sound. Business. See if Telus is down or having service issues today. Why TELUS. Subscribe to RSS Feed; Mark Topic as New; Mark Topic as Read; Float this Topic for Current User; Bookmark; Subscribe; Printer Friendly Page; All forum topics; Previous Topic; Next Topic; This thread's discussion is locked. EN.

It happens on both my Telus boxes. I switch to live tv and back and it resolves itself.Yes. If I pick anything in the guide menu all tv channel have no sound and stingray too. Everything works fine now and my entire system as a whole performs better.

Very annoying. Turns out after a little research that the HDMI digital audio is superior to the old optical Toslink feed anyway. When I change the channel and then back the audio returns.

Outage History May Jun Jul. Couldn't fix the digital audio output delay for the Toslink output on the Optik box (that's still a Telus problem) so I reconfigured the entire system to use digital audio through the HDMI cables. Since switchover to fiber. Now here is the kicker, when I am … Learn how to set up Optik TV on your home computer or laptop. Optik TV: TELUS tv audio problems; Log in; TELUS tv audio problems. I lost the sound on one of my tv.

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HDCP2.2 was not yet implemented when 4K (UHD) TVs were initially manufactured.However, most 4K TVs sold since 2015 are HDCP 2.2 compatible. Skip to content. Telus Outage Map. To check if your TV is HDCP 2.2 compatible, check your owner’s manual, check the support pages for your TV, or contact your TV manufacturer.HDMI cable connection failure between your digital box/PVR and the TV can result in the error messages listed below. We've got the SA330 STB HDMI to a Panny 32LX700 (native res 1366x768) and DD 5.1 Toslink for the audio. These errors can be random and sometimes more frequent but can often be resolved with a few simple troubleshooting steps.To help us improve this website, we'd love to hear your feedback. BC. I tought it was the tv the problem but sound is ok on netflix. Received 1 report, originating from United Kingdom.

Check and try different inputs on your TV.
Personal.
head to its Yes. Not Working For Me! Health. Reports Dynamics EDT (GMT -04:00) 0 2 4 6 8 10 12 14 20:00 23:00 02:00 05:00 08:00 11:00 14:00 17:00. HDCP explained. Reports in last 20 minutes. Skip to content COVID-19: Updates affecting customer service, roaming, data overages, and store closures 1 Like Highlighted.

One is a DVR and one is not. kvos27, jumping in a bit late here, but to reply to your original post, you mentioned no audio problems in your 330 setup. Save yourself time by learning how to identify and resolve your issue with our online troubleshooting articles.

My configuration is: Telus Optik CIS430 box with HDMI & Optical Audio out cables feeding SONY STR-DH510 Audio/Video receiver. Reply. Go to your TV manufacturer’s website and check if your Smart TV is on the most recent firmware as some of these connection issues are known to TV manufacturers and are resolved over time through firmware updates. Seems to be random times between instances of problems; sometimes I can watch for an hour or so with no problems, other times it seems to be about every 7 to 15 minutes. This thread's discussion is locked.

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