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%%EOF A Salesforce Certified Service Cloud Consultant designs and deploys solutions that support customer business processes and requirements using Salesforce applications. Find best practices and training resources for Salesforce Service Cloud to guide you through the key steps of implementation. 0000068803 00000 n

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You can read more and make your cookie choices CONNECT WITH EXPERTS, GET BEST PRACTICES, AND LEARN WITH TRAILSThis training program will guide you through best practices, so you get the basics, discover how to implement case management, learn to configure Salesforce console, and connect with the experts.Get customer service up and running for your business.Ask questions, learn best practices, and keep up with the latest Service Cloud updates and features.You’re invited! 0000052177 00000 n

0000007998 00000 n 0000060090 00000 n 0000007567 00000 n 0000007135 00000 n 0000210395 00000 n Turn on Engagement History in Salesforce and choose where to surface this valuable data in the form of fields, related lists, and data visualization. 0000008485 00000 n

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0000004936 00000 n 0000008593 00000 n 0000014128 00000 n 0000008809 00000 n 0000008539 00000 n Use Service Cloud to automatically assign, escalate, and prioritize cases. 0000007891 00000 n 0000003229 00000 n 0000044344 00000 n 0000004874 00000 n 0000008431 00000 n

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0000003534 00000 n /Prev 493166 This guide provides several examples to help you understand and create customized chat windows, buttons, forms, and pages. 0000005894 00000 n CONTENTS CLOSE.

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Learn more about Service Cloud and network with customers at our next customer success event.Learn how to get Service Cloud up and running and deliver exceptional service to your customers.Browse our comprehensive resource library to learn anything and everything about Service Cloud.Review this resource guide to help you understand how to set up case management.Spend more time with customers and less time with busywork. 0000007621 00000 n Salesforce experts are here to help your business through Covid-19. 0000060323 00000 n 0000008701 00000 n

0000003722 00000 n 0000007729 00000 n 0000222871 00000 n 0000009014 00000 n 0000222332 00000 n endobj The consultant has experience designing solutions using the Service Cloud functionality and can lead the implementation of these solutions w ithin a customer organization.

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0000004348 00000 n The Admin's Guide to Entitlement Management Salesforce, Summer ’20 ... Only users in orgs with the Service Cloud can enable, create, and update entitlement management items. 0000007187 00000 n

Contents About This Guide Prerequisites API … Chat lets service organizations connect with customers or website visitors in real time through a Web-based, text-only live chat. 0000006971 00000 n

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0000009700 00000 n About This Guide Prerequisites API Versions Customize Deployments with the Deployment APIs ... PDF Search results.

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Salesforce experts are here to help your business through Covid-19. ... Service contracts in Salesforce can represent warranties, subscriptions, service level agreements (SLAs), and other types of customer support. 0000069238 00000 n

Drive agent effectiveness using the Service Cloud console.Learn how to design and customize your Salesforce Console to maximize your agents’ productivity.Look through our help and training documents to learn all you need to know about Service Console.Engage with a Success Specialist to learn more about the console.Join our webinar to learn how to improve customer service with reports and dashboards. 0000007080 00000 n 0000008976 00000 n 0000003364 00000 n %PDF-1.4 trailer 0000052156 00000 n 0000068015 00000 n 162 0 obj

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