You can try calling 1800comcast (Internet) and you can try posting in the Home Network forum about your Internet issue.Tried anything I can think off, including getting a new XG1v4. BTW when I called Comcast to activate the box I asked this person if he had heard of much freezing and he said not much at all. Black screen and no sound until reboot of box.hi, I only see this when they update the firmware version or the XRE menu software. As noted above, if I turn on my DVD player connected to HDMI-2 and play a little bit of the DVD and then switch back to HDMI-1 where my TVs connected the TV now works. Disabled power save feature. 2.) Changed back to older X1 due to the reboot issue. I plugged it in a couple of years later and PRESTO the HDMI cords worked perfectly. However, I noticed an Xfinity tech outside of our home this past week. To protect the privacy of your account, can you provide your full name exactly as it's listed on the billing statement? HDCP 2.2 compliant (if that is what you mean). Causing a modem to reboot is as simple as including an ‘image’ in any other webpage you might happen to open… Of course it’s not a real image, but the web browser doesn’t know that until it requests the file from the modem IP address – which of course causes the modem to reboot.”The good news is that these flaws are easily patchable in theory. We tried the HDMI cables periodically until a Comcast in-home tech admitted that they had no idea why it didn't work.So, we relied upon the component cables until we bought a new TV (because Comcast phone techs convinced us that our TV or its HDMI connections were defective) -- despite there being quite a few people on the Comcast forums with that same problem.We kept the old Toshiba TV for a while and used it as a spare in the bedroom. Many times it's the AVR sound system especially Denon receivers.If 4K box stays on after nightly update then Leave the 4K plugged directly into the TV and use TV's ARC HDMI out to AVR receiver rather than 4k box to receiver THAN to TV.It sounds like the 2.2 handshake is not passing through.
Not all 4K HDMI are created equal.
There are quite a few threads on the Xfinity forums with many posters addressing this issue.
My other DVRs (3) don't have that issue, only the xg1v4. I woke up this morning being forced to unplug and replug the box...again. Login into my Xfinity account and do a reset and everything works within 10 minutes. This problem is a real pain and from what I gather from reading all the posts online this is definitely a Comcast issue, being firmware, software handshaking, whatever, it's their problem and needs to be fixed. I just don't think that Comcast even cares to look more intently into this.Years ago, I had a high end Toshiba television that didn't work with HDMI. However, nothing is communicated to the techies nor users...Yeah.
I'm largely frustrated that Xfinity knew what my problem was but sent a tech who didn't seem to care enough to say that it was anything other than my television. Seriously thinking about going back to DTV. Keep in mind there can be internet outages with perfect upstream and downstream, all those readings are is your connection rate to the ISP. This is the third box and I still have the same issue. Should I call Comcast support, but from what I gather I'll just get the runaround. RDK 10000. I wonder how long this will work.Well, I am speaking of turning on the TV with the Xfinity remote only to see nothing but "black. Most get things straightened out before asking questions here.Yeah, I have tried everything. So, I continue having to reboot my XG1v4 Xfinity 4K box every single day. If you have power save 'on' then that is causing your TV to drop connection with the set top box (a TV issue). Only been a customer for a week. So, Xfinity sent out a tech yesterday. I've been doing this daily for SIX MONTHS.
How about trying a HDMI 2.2 cable? Tech coming out in the morning but I don’t think it’s going to do any good.
We were having issues with the internet too. It's similar to how rebooting your computer shuts it down and then powers it back on.
It seems like the issue is most often with Sony and Samsung 4k televisions.
Replaced the set top box but it made no difference.
He said in his experience it was usually due to a signal being dropped somewhere in the house(line problem). We immediately realized that our box was requiring a reboot every day. )I signed up for cable back in March of this year and got the same 4k box discussed here. Besides, my 4k Blu-ray player (as well as my 4k Xbox streaming) works perfectly with the same cables and in the same HDMI ports.This is an issue with the box.
Our Wifi was intermittent and my desktop (which is directly plugged into the XB6) would periodically show no internet. It doesn't happen with anything else connected to the TV (e.g., Xbox One, Blu-ray, etc.). Arris XB6 modem keeps rebooting - once every several reboots it manages to get a WAN IP, bit then it loses sync and goes through the entire DHCP sequence again. Amp removed. He said that everything should be working. Both require a reboot every day. Then the fun would begin.You can't do anything in the modem there is literally no reason to be worried. After booting, it will work fine.
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