And it does open up an additional TAM for us as we go forward.Thanks, Koji, for your questions. I would also say that being FedRAMP-compliant also helps us with state business. So that's that impact. So this is sort of filling in the barbell of Phil's question. Again, we believe the long-term health of our business is strong, and we view these dynamics as natural consequences of the COVID crisis to our business this year.GAAP gross margin for the second quarter was 75.1%, up 470 basis points year-over-year. I like the Zoom mode. You guys are all scattered around my window here. This was maybe not surprising, and we saw it globally, although mostly in our largest region of the Americas. I want to have enough quota on the street to receive that business. Is that more so on like the billings or what you're seeing? Thanks very much, Marc. Or is there some sort of higher-level trend that's impacting the small business? Just thinking strategically as we go forward, how do you capture value for all the incremental product that you're getting into folks' hands?I think that, like, we are much more focusing on getting it into the hands of a lot more businesses. And I'm encouraged, and I won't repeat this every quarter, but just in Q2, as an example, and this speaks to the opportunity we have.
And hopefully soon, we will be able to announce something similar for EMEA.And really, the idea is that we believe we have a lot of opportunity in the regions. Name: Mikkel Svane, Phone number: (415) 624-6386, State: CA, City: San Francisco, Zip Code: 94110 and more information And really, what is the longer-term opportunity there in the government vertical? His confusion led to inspiration, and upon returning to Denmark, he launched one of the country’s first horizontal community portals. What was it you were ultimately trying to achieve? And then if I look at the guidance for the next quarter and I just go with the current kind of representation of dollar-based net expansion kind of staying at that 111% level.

And if it was part of those deals, was it the launch of profiles and events that really helped drive that deal?Definitely, our platform and Sunshine is definitely a part of it, but it's not just Sunshine. I think when we went into this COVID phase, like, the first weapon of choice for a lot of businesses, were like, oh, we need to set up a hotline, a phone number, 1-800. I'm curious what's maybe driving that? So there are a lot of different things that our larger customers are doing with the Zendesk product, because it's flexible and quick to implement.So I would say those are kind of factors on the large end that help us. So again, that's not a trend that we're going to bank on, but it's definitely something we consider in our long-term kind of forecast.Thanks, Jen. And I think it's also -- it's definitely amplified by that. So it's great to be able to invite everybody into our world here.We are pleased with our second quarter results as we, of course, managed through a very uncertain time. Non-GAAP gross margin was 78.2%, up 360 basis points year-over-year. Free cash flow was negative $21 million in the second quarter. I guess also between maybe 1 to 1.5 more. It was during his time at Materna that Svane was reunited with old colleagues Morten Primdahl and Alexander Aghassipour, who would later aid in the founding and launch of Zendesk in 2007.

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