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Hire more people in times of crisis or offer people overtime.
However, Aeroplan's other big problem is their terrible customer service and I was on hold for more than an hour when I called them on July 19, 2015.I never had to call Aeroplan before, so I had no idea that it would be a one hour ten minutes wait to talk to a rep. After holding the phone for 20 minutes, I realized that I was wasting my time and could better utilize time doing something else while keeping the phone on speaker.
You can contact Aeroplan across the following mediums: Phone, Email, Web.GetHuman does not work directly with Aeroplan's customer support operations. I have 406 points which seem like expired, but I would like to have back these point in my account.
Air Canada | Aeroplan - Long call center wait times - I have a AC trip coming up booked with MileagePlus miles.
Excellent example of customer service. This is a complete breakdown in communication from a company who takes a customer’s money and then completely denies service.
Total process took about 1.5 to 2 hours.Previous wait times were much more atrocious but then again I don’t call them much for this exact reason.The worst is when they won’t let you wait. . So I just did 2 one ways.
Did it about half an hour after their opening time and got through within about 20 and 45 minutes. Switching my rewards program to Westjet.I have a feeling that my ticket purchase with Air Canada didn’t go through properly, because even though Aeroplan gave me a reference number and itinerary it said I had to call and confirm the booking within 24 hours (???!!!! And then wait.” That doesn’t sound like the best solution for most of us. Aeroplan was started in July 1984 by Air Canada as an incentive program for its frequent flyer customers.
I also received an email sayi...I complied for many years being loyal to home hardware but last year they sent a lette...Sharing is what powers GetHuman's free customer service contact information and tools. That OS flight to VIE is costing me a lot, but at least it’s a non-stop.
No calls for this period. I’ve given up the last 3 or 4 times I’ve called them.
1 review Willing to help (refund of flight fees for a cancelled (within 24 hours) reward redemption).
It would be one thing if their website were functional enough so that you could do most things online, but even for very basic things, you have no choice but to call them.Are you either Silver or Diamond status? On hold again today Dec. 19th and 2 hrs in and still on hold. @Edward Scheibler – Good analogy. Our flight has been canceled and the flights that they replaced it with we can not use due to our schedule. They shouldn’t be allowed to do that to people. Aeroplan. Inflight magazines are in an equally rough situation.…As an aviation geek it sure is a sad time in the airline industry, and particularly at British Airways. I for one will be using another point service going forward but in the mean time I’m out a whole lot of money and points. 1.5 I was on hold last night for 2 hours before having to give up, and it’s 2:40 hrs so far this morning.
If this has been going on for some time wouldn’t it be prudent and in its best interest to address the issues and hire more people and get appropriate technology to address this? I travel back and forth from various locations on Canada from Shanghai each year - 3- 4 time a year - I got my Altitude card and set of "goodies" today - December 3, 2015 - Guess what a number of the coupon and specials had expired in November - Thanks a lot Aeroplan that really is great service. Unfortunately, I can’t book any flights when I enter my aeroplan number. Picked up a card at one of our partners locations? If it were possible to handle your request via Facebook, we’d be happy to do so; however, for account inquires and bookings for security reasons it is necessary to speak with an agent. “Upgrade” Waiting an hour and a half only to be disconnected. I appreciate the fact that she told me the truth and said this happens everyday and they are trying to upgrade/fix the system to reduce the long wait. I called Aeroplan (2 hours wait time) and the person was extremely rigid. Any advice on getting thru?Currently 1 hour and 22 minutes into a wait and glad i found this page for my sanity.This is insane! I told him that Aeroplan has notoriously long wait times (several hours), but he promised me he would transfer me immediately to a live agent at Aeroplan. Even once I get connected to the Toronto centre it takes over an hour to make the same reservation.So from the US – call Mexico as I understand they answer immediately.Glad it’s not just me.
And you have no choice but to call aeroplan to change a ticket when booked through them. Back in the day it was probably my single favorite program to transfer points to (they partner with Amex Membership Rewards and SPG), though after many The problem is that Aeroplan is a completely separate company from Air Canada, which is just a horrible situation for an airline’s points program to be in.
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