The Gartner document is available upon request from Zendesk.Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings or other designation.

Choose business IT software and services with confidence.
Some IT service management (ITSM) tools enable IT operations organizations, specifically infrastructure and operations (I&O) managers, to better support the production environment. And second: our inclusion in the “Leader” quadrant in Gartner’s rigorous evaluation of software providers includes talking to customers, and many of ours spoke to Gartner analysts as they researched this year’s CEC Magic Quadrant report. Chaque année, Gartner effectue une analyse approfondie des fournisseurs dans le domaine des applications d’assistance et du service client. These are most heavily used by IT service desks and IT service delivery functions.

(You can unsubscribe at any time.) Learn all about how these new integrations can ease workloads…Learn more CX trends we're seeing in 2020 and find out how CIOs are in a unique position to drive their organizations toward customer centricity.Virtual Reality and Augmented Reality have been creeping into retail for years, but COVID-19 has thrown…By continuing to use this website, you consent to the use of cookies in accordance with our Please reload the page and try again, or you can email us directly at * Based on Gartner’s estimate of 2015 total worldwide software revenue.This graphic was published by Gartner, Inc. as part of a larger research document and should be evaluated in the context of the entire document.
The Gartner document is available upon request from Zendesk. Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings or other designation.

ITSM tools facilitate the tasks and workflows associated with the management and delivery of quality IT services. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.Please also send me occasional emails about Zendesk products and services. Compare verified reviews from the IT community of Zendesk in IT Service Management Tools

Zendesk if simple but offers just the right amount of features. The report covers:Improving the contact tracing experience helps students, citizens, and employees feel more connected and trusting of their school, local government, or workplaceNew Zendesk app integrations are here. Zendesk a été désigné comme un leader dans le rapport Magic Quadrant 2020 de Gartner consacré aux centres CRM d’engagement client. It’s a great read for anyone interested in the trends and technologies in customer service and support. Choose business IT software and services with confidence. Gartner research publications consist of the opinions of Gartner’s research organization and should not be construed as statements of fact. Since switching to Zendesk we have been able to implement SAL's and our customer satisfaction has drastically increased.

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