Combined, you have the solution needed to satisfy customers and customer demand in todayýs increasingly global market place.Service was great initially and now it’s all online don’t seem to know how to solve the problem.

Project Management A strong return on investment through happy customers who make additional purchases and generate new business through referrals.From initial call to resolution and follow-up, Case Management provides a customer focused solution for personalized, high quality service. In addition, there is a search-driven knowledgebase and case-driven workflow for standardizing case resolution.Case Management is fully integrated with Field Service, part of Epicor Service Management, for easy access to dispatching field activities and providing field service representatives access to online answer books, existing customer field service calls, warranty information, and service contracts.

Time and Expense Management and Approval ensure projects accurately reflect true costs and the comprehensive Billing and Revenue Recognition functionality guarantee compliance with contract requirements and accounting standards. and team of experts are all designed to help you make the best software

To support the needs of todayýs increasingly distributed business; Epicor offers robust global business functionality within its design.Alongside comprehensive multi-company functionality is end-to-end multi-site management which provides companies with multiple facilities, flexible options when setting up operations. Improved service and asset management leads to better customer service. One thing I like is that there is a whole community of users that share their tips and tricks for using the system which helped. Do good negotiations up front!Powerful integration between all areas of inventory, order management, and warehouse management.Cost of add-ons; many add-ons ought to be part of the core package.Epicor Erp helps us to track all of our processes in real time. “Epicor has helped us evolve on how we keep up with our customers and put us in a great position to help us grow as we embrace the future of manufacturing.” Epicor software has your industry best-practices built in. Implement faster, customize less, and see your ROI sooner with software built to fit your business. From initial contact with the customer regarding an incident, to in the field operations, to processing returns quickly and efficiently, Epicor Service Management provides the visibility and accountability your business needs.Linking the trading partners, process and systems that make up your supply chain has become the differentiation you need to achieve industry leading performance. Alliance ISV Partners Learn More


I can’t really say if I would choose this product again, because we are on an older version, which I don’t like. The result? The Case Management module provides your organization with personalized, high-quality customer service. Business Intelligence and Analytics However you choose to define your business, Epicor supports transactional functions between systems and entities including inter-company transactions such as inter-company orders, transfer orders, and shipments between plants and warehouses. Production Management With the scalability and flexibility to support long-term growth, the Epicor ERP is complemented by a full range of services, providing a single point of accountability to promote a rapid return on investment and low total cost of ownershipEffective Governance, Risk and Compliance (GRC) initiatives help companies and their employees stay compliant, and ensure that employees at all levels of the organization are aware of the associated risks of non-compliance.Epicor GRC is delivered through a combination of embedded capabilities, modules and related services.

These include published standards in corporate and financial governance such as international accounting standards (IAS), international financial reporting standards (IFRS), and other generally accepted accounting principles (GAAP) while also incorporating support for international trade standards such as restriction of the use of certain hazardous substances in electrical and electronic equipment (RoHS), Waste Electrical and Electronic Equipment (WEEE) directive, the North American Free Trade Agreement (NAFTA), and the International Traffic in Arms Regulations (ITAR).Epicor GRC is designed to tackle these very requirements through a combination of capabilities covering: Enterprise Performance Management, Security Management, Business Process Management, Financial Governance, Global Trade Compliance, Environmental and Energy Management.Customer relationship management (CRM) strategies are as important to business today as they have ever been. To keep up, your organization must move rapidly with precision and agility, reducing reaction time and optimizing performance.

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